PC & laptop support
Slow, freezing or unreliable? Diagnostics, Windows troubleshooting, malware removal and new computer setup.
Your local tech specialist
Repair.
Build.
Upgrade.
PC repairs, custom builds and everyday tech support in Birmingham. Straight answers and a clear quote before work begins.
Appointments that fit around your day.
a second life.
Home visits
Collection & return
Drop-offs by appointment
Remote support
Don’t replace it just yet.
Something’s up.
Let’s make sense of it.
Find your score
IS IT COOKED?
Your tech is acting up. Pick your device and see what your symptoms might mean.
Try the checker Start with the symptomCommon tech problems
Not sure which service you need? Find a familiar problem and a useful next step.
Find your problem Understand before you spendThe repair library
Clear diagnosis guides and documented repairs. See what could be happening.
Explore the library01 / What we do
Less tech trouble.
More getting on with life.
From a slow laptop to your next PC build, get practical help from Jev, your Birmingham-based IT technician.
Upgrades & custom builds
SSD and RAM upgrades, data transfers and custom PC assembly, with setup and testing options to suit your build.
Home Wi-Fi & printers
Help with dropped connections, router and mesh setup, Wi-Fi dead zones and printers that won’t connect.
Remote tech support
Get help with suitable Windows and software problems from home. We’ll check whether remote support fits your issue first.
Console cleaning & care
Internal dust cleaning, overheating assessment, noise investigation and supported storage upgrades.
Phone-screen enquiries
Cracked screen? Send the exact make and model. We’ll check the repair, parts and suitability before accepting the job.
See every service, what’s included and support for small businesses.
Explore all servicesNot sure what’s wrong? Tell us what happens, your device model and your postcode.
Send a service request02 / Clear prices
Know where you stand.
Before we start.
Your work and charging basis are agreed in writing. Extra work, parts or licences need your approval.
Workshop diagnosis
£25
For drop-off or collected devices. Deducted from the final labour charge when you approve the quoted repair.
Ask about a diagnosisRemote support
£30 / up to 30 min
Support for suitable software issues. Need more time? Up to 60 minutes is £50, agreed before proceeding.
Ask about remote helpOnsite home appointment
£55 / first hour
Travel within our core service area, diagnosis and the first 60 minutes. Coverage is confirmed by postcode. Extra time is £12 per 15 minutes, with approval.
Enquire about a visitThe £25 workshop diagnostic charge remains payable if no fault is found, a repair is unsafe or uneconomical, or you decline the quote. It is not added to an onsite appointment. An agreed visit or diagnosis is chargeable even if a further repair isn’t viable.
View the full launch price list
| Service | Price |
|---|---|
| Workshop diagnostic assessment | £25 |
| Remote support, up to 30 minutes / up to 60 minutes | £30 / £50 |
| Onsite home appointment, core-area travel & first 60 minutes | £55 |
| Additional onsite time, with approval | £12 per 15 min |
| Slow-PC health check & optimisation | £45 |
| Virus or malware removal | From £60 |
| Windows reinstall & essential setup | £70 |
| Windows activation or edition-change setup | £35 labour Genuine licence extra if required |
| New PC or laptop setup | £60 |
| Service | Price |
|---|---|
| SSD or RAM installation | From £40 labour Plus parts |
| Data transfer | From £40 |
| Standard custom PC assembly | £130 labour |
| PC assembly, Windows, drivers & stress testing | £160 labour Licence extra if required |
| Console internal clean: PS4 / Xbox One | £50 |
| Console internal clean: PS5 / Xbox Series | £60 |
| Phone-screen replacement, subject to model checks | £45 labour Plus model-specific part |
| Collection & return within our core service area | £30 |
Parts, licences, paid software and additional work are extra only when disclosed and approved. Customer-funded parts are paid before ordering. TechSav is not VAT registered and does not add VAT.
Visits & collections: £20 booking deposit, deducted from your final invoice. Service-area coverage is confirmed by postcode before booking. A £15 travel supplement applies in our extended service area. Longer journeys and collections outside our core service area are quoted individually. Any necessary parking, toll or Clean Air Zone charges are disclosed before booking.
Read customer terms PDF03 / How it works
Real help.
No runaround.
You deal directly with Jev, from the first message through to the agreed work and final checks.
Tell us what’s happening
Message on WhatsApp or use the service-request form. Include the device model, what’s going wrong and your postcode.
Agree the next step
We’ll check the job is suitable, explain the diagnostic charge or quote, and arrange support once you approve.
Work, checks & handover
The agreed work is completed and tested, with updates along the way. You’ll get a clear explanation of the outcome.
Work backed by clear terms. 90-day workmanship cover for hardware repairs, installations and PC builds. Software services include 14-day support for the same fault caused by the same issue. Full terms and exclusions apply.
A few useful things to know
Can I drop my device off?
Yes, by confirmed appointment only. Customer drop-off itself is free; any agreed diagnostic or repair charges still apply. The drop-off address is shared privately after your booking is confirmed. Please arrange a time before travelling.
Does an enquiry confirm a booking?
No. Sending a message or form is an enquiry only. We’ll confirm suitability, availability and the charging basis with you before a booking or any chargeable work is agreed.
What if I need to cancel or rearrange?
Give at least 24 hours’ notice to cancel or rearrange without a TechSav cancellation charge. Less than 24 hours’ notice, a no-show or being unavailable on arrival carries a £20 fee, with any booking deposit applied to it. These terms do not remove your statutory cancellation rights. See the customer terms for full details.
What should I do before handing over my device?
Back up important files where possible and tell us if you cannot. Never put passwords in your enquiry or photos. If access is needed, we’ll agree a suitable method with you. Data recovery is never guaranteed.
04 / Let’s sort your tech
One message.
A clearer next step.
Tell us the device, the problem and your postcode. We’ll take it from there.
Message TechSav Call 07523 895051Enquiries are reviewed during operating hours. Sending a request doesn’t confirm a booking or authorise chargeable work.
Evening & weekend support
- Monday–Thursday
- 6pm–9pm
- Friday
- Closed
- Saturday
- 10am–4pm
- Sunday
- 10am–4pm
UK local time. All appointments are subject to confirmation.
Birmingham & surrounding areas
Supporting Birmingham and nearby areas including Solihull, Walsall, Wolverhampton and Dudley, where practical.
Send your postcode to check coverage and travel costs. Drop-offs are strictly by appointment.